SHIPPING & RETURNS
Learn about our shipping policies and hassle-free return process
We offer shipping of online purchases to the U.S. and Canada and other countries. We use USPS to ship your package; UPS provides our expedited service. For orders shipping to a location outside of the U.S. or Canada, please email us at info@canagoldbeauty.com.
Please note: We ship Monday–Friday only during normal business hours. Any orders placed during non-business hours will be processed the following business day. Orders will not ship over the weekend.
Cana Gold Beauty offers FREE USPS Shipping on all US orders over $100*. No promotion code is required.
*Free Shipping is not offered on orders placed during Flash Sales (such as on TV Shows on ABC and NBC).
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| USPS Priority Shipping | $11 | USPS Priority 3–5 Business Days |
| USPS Priority Signature Required | $14 | USPS Priority 3–5 Business Days |
| UPS 2 Day Air (Orders before 12 noon PT) | $25 | 2 Business Days (M–F) |
| UPS Next Day Air (Orders before 12 noon PT) | $29 | Next Business Day (M–F) |
Regions affected by the Canada Post Work Stoppage may experience delays. Cana Gold Beauty offers FREE USPS Shipping on all Canada orders over $100*.
Customers are responsible for all Canadian import duties, taxes, and brokerage fees (if any). These fees may be charged when your package reaches the Canadian border.
| Delivery Option | Cost | Shipping & Handling Time* |
|---|---|---|
| Ground Service | $25 | 6–14 Business Days (estimated) |
When you place an order, you will receive an order confirmation email. For questions, please contact info@canagoldbeauty.com. Include your order number in the email subject.
Orders are processed immediately to ensure prompt delivery. Once submitted, we’re unable to cancel or change an order.
If an item is out of stock, we’ll notify you via email with the expected restock date. Your remaining order will ship on time, and the back-ordered item will ship when available at no extra cost.
We want you to be 100% satisfied with your purchase. If for any reason you’re unhappy, we’ll issue a refund or exchange for items returned within 30 days.
*Products purchased during Flash Sales or annual Friends & Family Sales are subject to a 14-day return policy.
Return the unused portion within 30 days of your order for a refund (excluding shipping fees).
- Complete the Return Form (included with your shipment).
- If unavailable, print your email confirmation or contact info@canagoldbeauty.com.
- Ship products to: Cana Gold Beauty Inc., c/o Return Department, 2005 Ocean Front Walk, Venice, CA 90291.
Refunds are processed within 14 business days of receiving your return. Credits may take up to two billing cycles to appear.
Products must be unused and sealed. Opened items or those missing components may not qualify for a refund.
NEED HELP?
Our customer service team is here to assist you with any questions about shipping or returns.
Email: info@canagoldbeauty.com
Phone: +1 7472837766
Monday - Friday: 9:00 AM - 6:00 PM EST